Frequently Asked Questions
shopping information
Open aaa1brands.pk on your mobile or desktop browser Put the item title on “Search Bar”. Click on the image of your desired item & Click on “Buy Now”. Click on “View Cart” (change quantity if required) & click on “Checkout Button”. Enter your personal details like (Name/Contact Number/Shipping Address with City/Email Address). Confirm the order details and Click on “Place Order”. Your Order number will appear on your screen. -Congratulations! your order has been placed and you’ll get your receipt on Email.
Yes, you will receive an email after you will place your order. Please check SPAM folder if you can’t see the mail.
At the top right side, you can view Track your Order text, click on that and search your order status.
If in-case you don’t like our product and you want to change with some other thing. If Item is defective, counterfeit or damaged at the time of delivery If Item is not the one ordered or is not as advertised.
No, The shipping fee will be paid by the customer.
Currently we only offer Cash on Delivery.
Payment information
Currently, AAA1 Brands accepts Cash on Delivery (COD) as our primary payment method. We are actively working on integrating online card payments (credit/debit cards) and other digital payment options, which will be available soon. Stay tuned for updates!
Cash on Delivery (COD) is a payment method where you pay for your order in cash at the time of delivery. You do not need to make any payment online when placing your order.
Place your order on our website and select Cash on Delivery at checkout.
We will process and ship your order to the provided shipping address.
When the delivery arrives, simply pay the exact amount in cash to the delivery person.
Receive your package and enjoy your purchase!
No. With Cash on Delivery, you do not need to pay any advance or partial payment online. The full payment is collected at the time of delivery.
Currently, we do not accept card payments at the time of delivery. We only accept cash for COD orders. However, we are working on introducing card payment options in the near future.
Yes! We are in the process of integrating secure online card payment gateways (credit/debit cards, digital wallets, and bank transfers). This feature will be available soon. We will notify our customers via email and website announcements once it’s live.
COD is available for most areas within Pakistan. However, there may be certain remote or restricted locations where COD is not available. Please enter your delivery address at checkout to confirm if COD is available in your area.
We recommend keeping the exact amount ready to ensure a smooth delivery experience. Our delivery partners may not always have sufficient change. If you cannot provide exact cash, please contact our customer support team for assistance.
Yes. You can cancel your COD order before it is shipped. Please contact our customer support team as soon as possible to cancel your order. Once the order is out for delivery, cancellation may not be possible.
If you refuse to accept a COD order at the time of delivery:
- The order will be returned to us.
- You may be charged a return shipping fee (deducted from any future orders or refunds).
- Repeated refusal may result in restrictions on your account.
We kindly request that you only place orders you intend to accept.
Once an order is placed with Cash on Delivery, it cannot be changed to another payment method. However, you can cancel the order and place a new one (if online card payments become available in the future).
For COD orders, we do not collect or store any payment information online. Your cash payment is handled directly by our delivery partner. When we introduce online card payments, we will use secure, PCI-compliant payment gateways to ensure your financial data is fully protected.
Shipping & recent orders
For Now, We offer free shipping across Pakistan.
Delivery times depend on your location:
| Location | Estimated Delivery Time |
|---|---|
| Within Islamabad/Rawalpindi | 1 – 2 business days |
| Major Cities (Lahore, Karachi, Faisalabad, etc.) | 2 – 4 business days |
| Other Cities/Towns | 3 – 6 business days |
| Remote Areas | 5 – 7 business days |
Please note: These are estimated delivery times. Actual delivery may vary due to unforeseen circumstances such as weather, holidays, or courier delays.
Yes! We deliver to all cities and towns across Pakistan via our trusted courier partners. Simply enter your complete shipping address at checkout to confirm availability.
We work with reliable courier services such as:
- TCS
- Leopards Courier
- M&P
- Call Courier
- Other trusted logistics partners
The courier service assigned to your order may vary based on your location and the size of your package.
Yes. Once your order is shipped, you will receive a tracking number via email and/or SMS. You can use this tracking number to monitor your shipment’s status on the courier’s website.
If you are not available at the time of delivery:
- The courier will attempt to contact you via phone.
- They may make up to 2-3 delivery attempts.
- If delivery is unsuccessful after multiple attempts, the order will be returned to us.
We recommend providing an alternate contact number or delivery instructions at checkout to avoid any issues.
If you need to change your shipping address, please contact our customer support team immediately after placing your order. Address changes can only be made before the order is dispatched. Once shipped, we cannot change the delivery address.
We take great care in packaging your items to ensure they arrive safely. However, if you receive a damaged package:
- Please refuse acceptance of the package if the damage is visible.
- If you have already accepted it, contact us immediately with photos of the damaged package and contents.
- We will arrange a replacement or refund as per our Return & Exchange Policy.
- Registered Users: Log in to your account and go to “My Orders” or “Order History” section. All your past and recent orders will be displayed there.
- Guest Users: You will receive order confirmation and tracking details via email. You can also contact our customer support team to check your order status.
If you did not receive an order confirmation email:
- Check your Spam/Junk folder.
- Verify that you entered the correct email address during checkout.
- If you still haven’t received it, contact our customer support team with your order details (if you have them) and we will resend the confirmation.
Yes. You can cancel your order if it has not yet been shipped. To cancel:
- Contact our customer support team as soon as possible.
- Provide your Order Number.
- We will confirm the cancellation and process any applicable refund (if payment was made online).
Once an order is shipped, it cannot be canceled. However, you may return it after delivery as per our Return & Exchange Policy.
If you need to change the size, color, or quantity of an item in your order, please contact us immediately. Modifications can only be made before the order is processed and shipped. We will do our best to accommodate your request.
We love hearing from our customers! You can leave a review by:
- Logging into your account (if registered).
- Going to “My Orders” and selecting the order you wish to review.
- Clicking on “Write a Review” and sharing your feedback.
Your reviews help us improve and help other customers make informed decisions.